EXCHANGES & RETURNS
Warranty, Return and Exchange Information
RETURNS AND EXCHANGES can be made up to 45 days.
WARRANTY!! ALL OUR HEATED CLOTHING INCLUDING GLOVES, GLOVE LINERS AND SOCKS are warranted to be free from defects in materials and workmanship for a period of One year. Defects in the wires are guaranteed for the life of the garment, but not breakage due to use. General wear and tear, damage by abuse or accidents are not covered. Is this clear enough for those that seem to be confused that others have a better warranty than we do?
If you did not buy it from us then you need to also sign up on our website, then go into your account and add your shipping address.
We will say this again, make sure you check your email address. It is amazing how many people get mad at us because they don't get a reply because their email address is wrong! Or the email we send ends up in their Spam folder. Also make sure you put a real phone number in case you screw up your email address or your ISP thinks we are spam and blocks us.
Warranty Information Heat-trollers:
If a VERSION XTREME or a Remote Heat-troller (ALL OTHER VERSIONS ARE WAY OUT OF WARRANTY) fails due to faulty parts or manufacturing within 3 YEARS of your purchase we WILL replace or fix it.
All warranties will be voided IF the following guidelines are not followed:
* Do not cut off the plugs, Ring connectors or CUT ANYTHING!
* Only use the battery harness supplied with the controller, cigarette plug adaptor, or BMW power port adaptor provided to power your Heat-troller! Attempting to use a home-made BMW or cigarette plug adaptor or Fuse Blocks will void the warranty.
* The Heat-troller should be installed in accordance with the enclosed instructions. We are not responsible for units damaged by incorrect installation, improper use or shorts in the clothing made by others.
For all warranty returns and exchange requests, contact us directly by using the form below