If you have questions or issues with your products, please look at the information below and the instructions that came with the product first. If you still need help, contact us before you contact the dealer. Remember, we are contantly updating our gear and frankly we have trouble remembering to up date this page. You may find that if you have a new heat-troller that information has not been up dates and if you have an old heat-troller, the information has gone away. That is why we are here.